FAQ

Shipping: 

Do you offer international shipping? 
We certainly do! International shipping is calculated at checkout based on your destination. All customs, taxes and duties applicable to you home country are buyers cost. 

Shipping rates?
Domestic (Australia) shipping is a flat rate of $10. International shipping is a flat rate of $50AUD up to 8 kgs, orders over 8 kgs will be subject to additional shipping. 

How long will my sheets take to arrive? 
All orders are dispatched within 24 hours of ordering. 
Within Australia most orders will arrive within 6 days. International orders can take up to 12 days. 

I’m a retailer, how can I stock Tow and Line? 
Unfortunately, our business model doesn’t allow for traditional retail selling, if we did, we wouldn’t be able to offer such low pricing direct to our customers. 


I’d like to return my sheets; how do I do that? 
If you’re not 100% happy with your Tow and Line sheets you can return them within 14 days of receiving. They must be in original packaging, unwashed and unused. Return shipping is at your own cost. We will endeavor to issue a full refund within 24 hours of receiving returned items.