FAQ

Shipping: 

Do you offer international shipping? 
We certainly do! 

Shipping rates?
Domestic (Australia) shipping is a flat rate of $10. International shipping is a flat rate of $50AUD up to 8 kgs, orders over 8 kgs will be subject to additional shipping. 

How long will my sheets take to arrive? 
All orders are dispatched within 24 hours of ordering. 
Within Australia most orders will arrive within 6 days. International orders can take up to 12 days. 

I’m a retailer, how can I stock Tow and Line? 
Unfortunately, our business model doesn’t allow for traditional retail selling, if we did, we wouldn’t be able to offer such low pricing direct to our customers. 

The colour seems different from those on your social media and website. Why is that? 

All of our linens are made in small dye lots. Meaning that our makers sometimes have a slight difference in the tone of our colours. It's very difficult to make sure everything is 100% the same colour without using the harshest of chemicals. Also, as linen is natural fibre we are unable to avoid the colour variation from time to time. While we do try to stay as true to the colour of the linen as possible, our imagery can sometimes be affected by lighting which can also make something look different in colour. 

I’d like to return my sheets; how do I do that? 
If you’re not 100% happy with your Tow and Line sheets you can return them within 14 days of receiving. They must be in original packaging, unwashed and unused. Return shipping is at your own cost. We will endeavour to issue a full refund within 24 hours of receiving returned items. 

Unfortunately, any items purchased during a sale or at a reduced price are final and we are unable to issue a refund. We can however offer an exchange on sale items.